We understand at times you may have accidentally donated the wrong amount, to the wrong charity or simply had a change of mind.
Our team at Shout Support will be happy to assist with any refund enquiries. You can reach out to us by either contacting us via email at support@shoutforgood.com or via phone at 1300 747 278.
If you are contacting us via email, please provide any of the details below to help us with locating your transaction:
- Receipt
OR
- Donor Name
- Donor Email
- Charity Name
- Transaction Date/Time
- Transaction Amount
- Last 4 digits of the Debit/Credit Card used
We will advise when the transaction is processed and it will normally take 3-5 business days for the refund to appear on your account.
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